IMPORTANT Having accepted the invitation, he/she can use the Mercedes me connect services in your vehicle. When the USB stick or SD card is connected, the navigation system automatically checks whether there are new data. After activating your vehicle, you have to drive your vehicle outside for a short while so as to establish a data connection to the mobile phone network. Retrofit your vehicle with the Mercedes me Adapter for access to attractive functions. You can view the Digital Service Report online one day after the vehicle is serviced at the earliest. you can make individual settings for your vehicle. The concierge assists you with day-to-day questions and tasks. Select the pairing function in the "Remote Parking Assist" menu of the multimedia system ("Connect new device"). What can I do if my vehicle stops sending or receiving data, and various services stop working correctly? If you are resident in one of the countries or regions in which the Mercedes-Benz emergency call system is available as listed above, you can also use this service in Bulgaria*, Finland*, Greece*, Lithuania*, Malta* and Romania*. If your vehicle supports Mercedes me connect, you will then be taken directly to the "Activate vehicle" page. Inform the staff member that you wish to enable your vehicle for Mercedes me connect. You can continue the manoeuvre as soon as the quality of the connection improves. The updates are necessary to ensure the long-term quality and availability of Mercedes me connect services. Please note: The first time you start the engine after activation, you will also need to have your vehicle key with you in the vehicle. If you have already defined and activated your vehicle in Mercedes me, you will find the LINGUATRONIC online voice control service on your vehicle page in the section "Mercedes me connect services". The concierge requires your credit card information to perform chargeable services (hotel bookings, event bookings, ordering flowers). - The lender can accept or refuse requests. Note:For your security, certain services such as Remote Door Locking & Unlocking or certain location services require an identity check by your authorised Mercedes-Benz dealer. Log in to the Mercedes me Adapter app with your Mercedes me username and password. Your vehicle is always insured in accordance with your personal insurance tariff. Can I use Remote Parking Assist directly after activating the service? Once the service has been activated, you can use the Live Traffic Information service as often as you like for a period of three years after initial activation. * Applies to vehicles produced between 09/2017 and 03/2018. How far away from the vehicle can I move? ECO display uses this data to give you tips on how to improve fuel economy through the Mercedes me Portal. You will be guided through all the necessary steps to do this, including acceptance of the Terms of Use. Put the vehicle key back into the glove compartment and end the lending period using the Mercedes me Car Sharing App. The Mercedes me connect service Digital Vehicle Key must also be activated in Mercedes me. Or to switch your vehicle to offline mode. When the service is activated, a check is carried out on the technical suitability of your smartphone as a vehicle key. There are various ways you can contact the concierge: - In the vehicle: You can reach the concierge from your vehicle using the Info Call button in your overhead control panel. With the Personalisation service, you can create and manage driver profiles for your vehicle in Mercedes me. You want your Mercedes to drive, but not everywhere. After successful deactivation, you will be sent a text message as confirmation and can view the updated service status in Mercedes me. What can I do? This allows co-users of the vehicle to enjoy the same convenience. This enables you to navigate to the appointment very conveniently. With the latest version of the app, within "My Vehicle", follow instructions to download TIDAL. The usual terms for calls to mobile or landline numbers apply when calling from the app. - The parked vehicle is now locked safely and protected against theft again. Please first follow the instructions in the error message. You can configure your vehicle just as you wish. With the Mercedes me Portal, you can set a threshold speed value with Speedfencing. I have activated my vehicle, but my connect services are deactivated. More information about the Mercedes me Adapter: All the services available for your vehicle are listed in Mercedes me. With the Personalisation service, you can conveniently configure driver profiles in Mercedes me - any time and anywhere. The download time always depends on the size of the update and the speed of the internet connection. - Alternatively, you can select the desired service on the vehicle page in the "Mercedes me connect services" section. Please note: In order to deactivate the service, make sure that the old SIM card is inserted and that your smartphone is on and available under the mobile phone number you entered. Mercedes me works with all common browsers. Buying services and products from the Mercedes me store. You can do this under "Manage services". Am I able to give somebody else access to the Mercedes me connect services on my car? How can I obtain additional services for my vehicle? What are the requirements for using Car Sharing? Simply scan the QR code in the vehicle’s multimedia system, or enter your Vehicle Identification Number in the app to pair your vehicle. A special arrangement applies to the Vehicle Tracker, Geofencing, Route Planning and Parked Vehicle Locator services (if available in your vehicle): You can also have these services deactivated by us at any time by calling from the vehicle. It’s never been easier to plan for journeys or find out your car’s range. If your vehicle supports Mercedes me connect, you will be informed of this during the "Define vehicle" process and will be guided through the next steps. What can I do? When travelling, you can use the services that you have activated in your home country in other countries or regions, too – as long as they are also available there. My security code (SecCode) is not accepted and I receive an error message. Maintenance Management or Telediagnostics, as well as the Mercedes me connect service Mercedes-Benz emergency call system, have no limit on their duration and can be used without further charges. To what extent is my vehicle insured during the lending period? Most Benz models have a GPS tracking system and a hard drive, which allows the storing of maps, points of interest and so on. What do I need to do in Mercedes me to use the service? - You can only lend your vehicle if it is equipped with the "Pre-installation for Car Sharing" (Code 20U). The invited co-user will not appear in the list until he/she has accepted the invitation - within the set time limit. Welcome to Tracker for Mercedes-Benz. I have a leased vehicle. These include: • Search results for desired destinations incl. If the connection between your smartphone and the vehicle is poor, a message will be sent to your smartphone and the vehicle will stop moving. This can be found in the Terms of Use in the "Mercedes me connect - Overview of services" section. This works with any smartphone manufacturer, operating system and mobile provider. These services are not activated by online enabling. Frequently Asked Questions for Mercedes me connect. You have entered the wrong security code. After deactivation, you can activate the service again for your new SIM card. What optional equipment do I need to use the service? With Audio 20 there is no free trial. The key is only deactivated when you end the lending period using the Mercedes me Car Sharing App. After this, you will be taken straight to where you can activate your vehicle. Can I use the service with more than one device? What should I do. Mercedes me also offers the ultimate in convenience and protection in all service matters related to your vehicle: should you require roadside assistance, Mercedes-Benz Service24h offers you round-the-clock availability – at the simple touch of a button in your vehicle. In addition you can store a telephone number for return calls in the vehicle and conveniently take part in conferences. I have a new SIM card. Should you have any problems regarding the display of Mercedes me, please call us. Download and installation take place while the vehicle is stationary. If I use more than one smartphone with a MultiSIM, will the service be activated on all my smartphones? What should I do? The main user can continue to use the vehicle in Mercedes me as usual. To assign a co-user, you’ll need to log-in to the Mercedes me Portal on your web browser, select the car and click ‘Manage co-users’. To unlock and lock the vehicle, hold your smartphone as close as possible to the driver's door - until it almost touches the door handle. A confirmation email will be sent to you and the co-user. When and how often will I receive software updates? You can then view the Digital Service Report on the Mercedes me Portal. Once this is done, the co-user will appear in the list of co-users with his/her full name and email address or mobile phone number. - During the lending period the borrower uses the vehicle key as usual to start, lock, and unlock the vehicle. Having a GPS car tracker fitted to your car enables you to track the location of your vehicle at any location in real time. Have you activated the service, but it still doesn't work? Generally you won't need to remember any specific commands, just speak totally normally. What can I use the Personalisation service for? There may be rare cases where an update could not be carried out. The Mercedes me connect services are electronically provided services. Mercedes me Adapter and Mercedes me Adapter App. if you want to transfer your driver profile to another vehicle via a USB stick. What can I do if the service does not work? If the verification code is not displayed in the vehicle, you can request it to be sent again by clicking on "Request new verification code" in Mercedes me. Why are language recognition data not available for automatic updating? Afterwards it can take around 20 to 30 minutes for the services to be activated/deactivated. Please click on " Digital Service Report" in the "Mercedes me assist" section on the vehicle page. Top car brands these days, allow customers to opt for an in-built GPS navigation system, when buying a car. I have moved to another country or region. With Mercedes me, you open up a world of digital services that connects you with your Mercedes-Benz at all times, making your everyday life that little bit easier. The service will not be activated and you will not be able to use it in COMAND Online. The error page appears if you have exceeded the period allowed for confirmation of the authorisation (five days) or you are currently logged in to Mercedes me with the wrong user account. After its expiry you can extend the Concierge Service at a fee for another year in the Mercedes me connect Store. You can change both the question and the answer at any time in Mercedes me. You can do this either directly in Mercedes me or through your authorised Mercedes-Benz dealer. Yes, the key left in the vehicle is activated at the start of the lending period. A navigation database is very large. Requirements for the use of the Mercedes me Adapter: - Smartphone (iPhone or Android smartphone) with Bluetooth® - Mercedes-Benz vehicle from one of the compatible model series - Mercedes me Adapter App (available free of charge in the Apple App Store or at Google Play) - Mercedes me user account with Terms of Use for Mercedes me Adapter services accepted - Mercedes me Adapter (available exclusively from your authorised Mercedes-Benz dealer) - Activation of the Mercedes me Adapter services by the Mercedes-Benz service partner. Mercedes me connect stands for premium standards - with partners in a class of their own. You must format your USB stick so that larger files (larger than 4 GB) can be stored (e.g. After following the link in the verification email and completing your registration, you must either visit your local Mercedes-Benz Retailer, or perform the WebID check via the Mercedes me app, to activate me connect services on your car. - You will find the service in the vehicle under the name "In-Car Office". An overview of the compatible model series can be found under "Technical requirements" on the following website: The Adapter is available from your authorised Mercedes-Benz dealer, who can provide price information.The Adapter App is available free of charge from the Apple App Store and Google Play. With the Mercedes me Adapter retrofit solution, information on the vehicle status is located in your Mercedes me Adapter App. If an error occurs when accessing a service, please contact us directly – we will assist you as quickly as possible. C. The data from Mercedes me are not yet up-to-date. I have invited a co-user, but I cannot find him/her in the list of co-users. You can then use and manage the services online for yourself. Then enter the vehicle identification number (VIN).

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